Shipping Policy

Thank you for shopping at SparkleHouse. Below you'll find everything you need to know about how and when your order arrives.

Order processing

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Delivery times

Estimated delivery is 4–7 business days after your order has been processed.

Delivery times are estimates and are not guaranteed. Delays can occur due to customs processing, carrier disruptions, extreme weather, or high-volume periods such as holidays. We appreciate your patience if this happens.

Shipping costs

Shipping is free on all orders over $40. For orders below $40, shipping costs are calculated at checkout before you complete your purchase.

Where we ship

We currently ship to addresses within the United States. If your country isn't available at checkout, we don't ship there yet — but we're always expanding, so check back later.

Tracking your order

You'll receive a tracking link by email as soon as your order ships. Please allow up to 48 hours for tracking information to become active after you receive it.

If your tracking hasn't updated in more than 7 business days, contact us at and we'll look into it for you.

Wrong or incomplete address

Please double-check your shipping address at checkout. We're not able to reroute packages once they've shipped, and orders returned to us due to an incorrect address may be subject to a reshipping fee.

If you spot a mistake right after ordering, email us as soon as possible at [YOUR EMAIL] — if your order hasn't shipped yet, we'll do our best to correct it.

Lost or damaged packages

If your package arrives damaged, please take photos and contact us within 7 days of delivery so we can make it right.

If tracking shows your package as delivered but you haven't received it, check with neighbours and your local carrier first. If it still doesn't turn up, get in touch and we'll help resolve it.

Questions?

Email us at sparklehouse26@outlook.com and we'll get back to you within 24 hours.

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